Shipping Info/Returns
Shipping Policy
Last updated: 08/29/2025
Thanks for shopping with Montalure. Here's everything you need to know about how and when your order arrives.
Order Processing
Orders are dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays begin processing the next business day.
You'll receive a confirmation email as soon as your order is placed, and a second email with tracking details once it ships.
During high-volume periods — holiday sales, promotions, new launches — dispatch may take slightly longer. We'll email you if your order is affected.
Delivery Times
Once dispatched, orders arrive within 7–12 business days worldwide.
Total time from order to doorstep: approximately 8–14 business days.
These are estimates, not guarantees. Delivery can be affected by customs processing, carrier backlogs, weather, and local postal volume — none of which are within our control.
Shipping Costs
Standard shipping is free on all orders, worldwide. No minimum spend, no surprise fees at checkout. The price you see is the price you pay.
Orders With Multiple Items
We work with several specialist suppliers so we can offer genuine range across sports, fitness, home, beauty, office, and electronics.
This means items in the same order may arrive separately, in different packages, and on different days. You may receive more than one tracking number for a single order. This is normal — if part of your order has arrived and the rest hasn't, the remaining items are still in transit and will follow shortly.
Tracking Your Order
Your tracking number arrives by email once your order ships. Please allow 3–5 business days for tracking to show its first scan — carriers often don't update until a package reaches its first sorting facility.
If your tracking hasn't updated after 7 business days, email us at [EMAIL] and we'll look into it.
Delays and Your Rights
If we can't dispatch your order within the timeframe above, we'll email you with a revised estimate. You'll then have the choice to wait for the new date or cancel for a full refund — entirely your call, no questions asked.
If we can't reach you or you don't respond to a delay notice, we'll cancel and refund automatically.
Customs, Duties and Import Taxes
International orders may be subject to customs fees, import duties, or taxes charged by the destination country. These charges aren't included in your order total and are the responsibility of the recipient.
Customs rules vary widely by country — if you're unsure, check with your local customs office before ordering. We're legally required to declare accurate value and contents on all shipments, and can't mark parcels as gifts or under-declare value.
Packages refused at customs or returned for unpaid duties will be refunded minus any shipping costs incurred.
Incorrect Addresses
Please double-check your shipping address at checkout. If you spot a mistake, email RiceBlake2022@Gmail.com within 12 hours and we'll correct it if the order hasn't yet dispatched.
Once a package is in transit we can't redirect it, and we're unable to refund orders lost due to an incorrect or incomplete address provided at checkout.
Lost, Stolen or Damaged Packages
Marked delivered but missing? Check with neighbours and your building's mail area first, then contact the carrier. If it hasn't turned up within 3 business days, email us and we'll help.
Damaged in transit? Send photos of the item and its packaging to RiceBlake2022@Gmail.com within 7 days of delivery and we'll arrange a replacement or refund.
Lost in transit? If tracking shows no movement for 15 business days, contact us and we'll open a carrier investigation or reship at no cost to you.
Undeliverable and Returned Packages
If a package comes back to us as undeliverable, we'll contact you to arrange reshipment. Reshipping costs may apply where the original delivery failed because of an incorrect address or an unclaimed delivery.
Questions?
Email RiceBlake2022@Gmail.com and we'll get back to you within 24–48 hours, Monday to Friday.